Refunds will be given up to one full week in advance of the program / class / workshop start date. Pro-rated refunds will be given with a medical certificate should a refund be approved. There is no fee for a refund made to your GNAG profile account which you will have 2 years to use. There will be a $25 administration charge on all immediate refunds. Memberships for indoor playground, school walkovers, pottery studio and fitness memberships and tickets are NON-REFUNDABLE. Tickets to our events are non-refundable. There will be no refunds after the program mid-point.
Please send a detailed email to email@example.com or call us if you would like a refund.
Summer Camp Refunds:
Refunds are available if we receive at least two weeks’ notice (notification falls within a standard business day – before 5 pm).
Exceptions: Step-up Leadership requires three weeks’ notice. Overnight camping requires one month’s notice.
A $25.00 administration charge applies on all immediate refunds, but we can put a credit on your account at no charge (you will have 2 years to use the credit). If you wish to transfer camps the same notification time is required.
Tickets for our events are non-refundable.
Subject to change:
We endeavour to ensure all the info in our guide and on our website is correct, but we’re only human so sometimes we make mistakes. If you spot one, give us a call; we’d love your help.