GNAG is committed to providing equal treatment to people with disabilities with respect to the use and benefit of GNAG’s services, programs, goods and facilities in a manner that respects their dignity and that is equitable in relation to the broader public. This commitment extends to residents, visitors and employees with visible or non-visible, and permanent or temporary disabilities.
Accessibility Policy and Procedures
GNAG has a service level agreement with the City of Ottawa therefore we follow the City of Ottawa’s Accessibility Policy. The City combines all of the requirements of the AODA Accessible Standards for Customer Service Regulation with the requirements in the AODA Integrated Accessibility Regulations to create a one Accessibility Policy. The Accessibility Policy ensures the provision of equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods and facilities in a manner that respects their dignity and that is equitable in relation to the broader public in the areas of customer service, information and communication, employment and taxis.
Accessible formats and communication supports procedure
You may request accessibility support with GNAG in reference to our services (programs, camps and events):
- in person at the Glebe Community Centre 175 Third Avenue, Ottawa
- or by calling 613-233-8713
- or by emailing email@example.com
If your request is in reference to accessibility of the Glebe Community Centre building, you may request an accessible format or communication support with the City of Ottawa:
- in person at any Client Service Centre
- by calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)
- by completing the online request form
- or by e-mailing firstname.lastname@example.org (link sends e-mail)
Feedback on how goods, services and programs are provided to people with disabilities shall be invited, forwarded to the appropriate personnel, responded to, documented and tracked (including the City of Ottawa). Feedback shall be collected by phone at 613-233-8713, by email to the email@example.com and in person at the Glebe Community Centre, 175 Third Ave. Ottawa.
Feedback shall be accepted and responded to in accessible formats and with other communication supports as requested and required.
Customer Service Standards: Assistive Devices, Service Animals and Support Persons
GNAG employees, volunteers and third party contractors shall accommodate the use of personal assistive devices including, but not limited to, wheelchairs, canes, walkers, scooters and Braille display boards.
Persons with disabilities, accompanied by a guide dog or other service animal and accessing goods, services or facilities that are provided to members of the public or other third parties at premises owned or operated by GNAG and / or the City, shall be permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises (for example, in food preparation areas as prohibited by Food Premises, R.R.O. 1990, Reg. 562 under the Health Protection and Promotion Act, R.S.O. 1990, c. H.7).
An animal is a service animal for a person with a disability if:
(a) The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
(b) The person provides documentation from a regulated health professional, described in Section 80.45 (4) of the IASR, confirming that the person requires the animal for reasons relating to the disability.
If a person with a disability is accompanied by a support person, GNAG and the City permits both persons to enter the premises together and the person with a disability is not prevented from having access to the support person while on the premises.
If GNAG charges an admission fee to a support person, the GNAG shall ensure that notice is given in advance about the amount, if any, that is payable in respect of the support person accompanying a person with a disability.